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2023.12.15

平素は弊社製品をご愛用賜りまして誠にありがとうございます。
この度、2020年3月～2023年4月の間に販売いたしましたCELESTRON社製「InfiniView LCD デジタル顕微鏡」におきまして、付属のリチウムイオン蓄電池（BL-5C）が充電時に発熱・発火の可能性があることが判明いたしました。
対象製品をご購入いただきましたお客様におかれましては、直ちにご使用(※充電行為)を中止していただきますようお願い申し上げます。

ご購入いただいた当該対象製品につきましては、セレストロン社と協議のうえ、ビクセンにて回収させていただくとともに、安全を確認しておりますリチウムイオン蓄電池（BL-5C）と交換いたします。
大変お手数ですが、下記『ご購入者様への対応について』をご確認いただき、専用お問い合わせフォームよりご連絡くださいますようお願い申し上げます。
お客様には多大なご迷惑をおかけいたしましたことを心より深くお詫び申し上げます。

なお、セレストロンブランドの当該商品につきましては、セレストロン社との協議・確認で同様の事象は発生しないことを確認しております。
今後は再発防止に向けて、さらに品質管理を徹底し万全を期するようセレストロン社とともに努めてまいります。
ご理解ならびにご協力を賜りますよう、なにとぞよろしくお願い申し上げます。

１．対象製品

商品名　　　CELESTRON InfiniView LCD デジタル顕微鏡
商品コード　36099
JANコード　 4955295360994
商品ページ　https://dog-green-76d6e2c57a195ff9.znlc.jp/product/36099_4/

２．販売期間

2020年3月～2023年4月

３．不具合内容

充電時に発熱発火の恐れがあります。

４．交換箇所

「InfiniView LCD デジタル顕微鏡」付属リチウムイオン蓄電池（BL-5C）

交換対象のリチウムイオン電池（BL-5C）は、製造時期により若干の色味の違いで2種類ありますが、いずれも交換対象となります。

５．ご購入者様への交換対応について

製品回収に伴い、以下画像のリチウムイオン蓄電池（BL-5C)の交換対応をさせていただきます。

お手数をおかけしますが、下記の専用お問い合わせフォームよりご連絡ください。
後日、交換方法につきましてビクセンカスタマーサポートよりご連絡をいたします。

お問い合わせはこちら

なお、回収受付については店頭での対応は行っておりませんので、ご了承ください。

株式会社ビクセン カスタマーサポート
お電話でのお問い合わせ TEL:04-2969-0222
メールでのお問い合わせ otoiawase-qa@vixen.co.jp
【受付時間】 9:00～12:00、13:00～17:30（土日祝日、年末年始休業など当社休業日を除く）

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